In order to further improve the service level of the overseas team, Olymtech recently held a comprehensive after-sales skills training for the sales team and after-sales service team. This training combines theoretical learning with practical operation, which not only enhances the professional knowledge of team members, but also improves their hands-on ability, ensuring that they can provide customers with more efficient and professional after-sales service in the future.

The training content is rich and the form is diverse

The training is divided into two main parts: theoretical training and practical exercises. In the theoretical training, experts from different departments explained the latest industry technology, the working principle of screw air compressors, maintenance skills and solutions to common problems. Through in-depth and easy-to-understand explanations, team members have a deeper understanding of products such as screw air compressors, compressed air dryers, air filters, air storage tanks and nitrogen generators.


After the theoretical training, the training team also organized an on-site examination and a Q&A session to ensure that each trainee had a deeper understanding of the knowledge they had learned. Through the on-site examination, the trainees were able to consolidate their knowledge points, and through the Q&A session, they answered various questions encountered during the training process, further improving their understanding and application of theoretical knowledge.


Next, the training entered the physical display of the workshop. The trainees witnessed the actual operation of various equipment with their own eyes, and the instructor demonstrated the maintenance steps of the equipment and the troubleshooting skills of common faults. Through the physical display, team members can more intuitively understand the work process of the equipment and get more hands-on practice opportunities.

Practical exercises to improve service capabilities

The most eye-catching part is the practical exercises. Under the guidance of the instructor, the trainers simulated the actual situation of the customer site and conducted a series of equipment failure troubleshooting and solution exercises. This part not only tested the theoretical knowledge of the team members, but also enhanced their ability to deal with emergencies and their hands-on ability through the simulation of real scenes.

Improve the service quality of the overseas team

Olymtech has been committed to providing high-quality screw air compressors and related accessories to global customers. Through this after-sales skills training, the overseas team not only improved its technical level, but also further enhanced its customer communication and problem-solving capabilities. After the training, the participating team said that they would apply the knowledge and skills they learned to actual work, provide after-sales services to customers with a more efficient and professional attitude, and further consolidate the company's competitiveness in the overseas market.

Olymtech will continue to hold similar training activities in the future to continuously improve the team's technical capabilities and service levels, and ensure that the best product and service experience is provided to global customers.

Conclusion
Olymtech will always adhere to the principle of customer first, and continue to improve and optimize services to meet the needs of the global market. By continuously strengthening the team's professional capabilities, Olymtech is confident that it will stand out in the fierce market competition and provide customers with better quality and more reliable products and services.